John Lobb Case Study

Secure Communications Hosted Telephony & SureFire Broadband Solution

John Lobb has been making the finest shoes and boots for gentlemen since 1866 in London and 1902 in Paris. Its rich heritage is reinforced by timeless qualities of craftsmanship, service and style – attributes that are now available to a wider international John Lobb audience. The company continues to maintain its bespoke shoe-making tradition in Paris, while also retaining core bespoke principles in the manufacture of its expanding ready-to-wear collection of shoes and leather goods.

John Lobb Bootmaker has been in business for almost 150 years – and prides itself on upholding its exacting standards and unique levels of craftsmanship in the creation of hand-made shoes and boots for men.


John Lobb had an old phone system which was causing a lot of problems during day to day management at a busy shoe factory & shop, whilst making it difficult to contact members of staff between sites. Also, having problematic broadband which was unreliable, the need for a new solution became imperative. Secure Communications gave multiple suggestions which would suit John Lobb’s requirements whilst maintaining a sustainable budget.


After consulting with Secure Communications, John Lobb required a new Hosted Phone System that was reliable, cost effective & provided specific new features. They were also looking for faster & more resilient Broadband as they were not happy with their existing service. Secure Communications came in and suggested they move over to our Skype for Business platform with Surefire Broadband.

John Lobb required 3 Broadband installations for SureFire Broadband & needed 45 Phones inter-connected to Skype for Business across 3 Sites:

  • Two Sites in Northampton
  • One Site in London


After the solution was implemented, John Lobb was pleased overall, and specifically with the new features that have been added to their system. The Management Team is impressed with the easy-to-use platform which helped fix the issues that used to happen regularly. All of the staff are connected on the Skype for Business platform which makes contacting each site much easier. Also, with improved network speeds, the Company expects to improve customer satisfaction and help keep on top of the many international orders.
Key features:

Key Features

  • Reduced Costs
  • Improved Phone System
  • Faster Broadband Speeds
  • Easy-to-use Solution
  • All sites inter-connected on Phone System

A Wide Range Of Services

SureFire Broadband Circuits

Secured Hosted Telephony Solutions

Contact Centre Solutions

E-mail/Disaster Recovery Installation

Want to find out more?

Get in touch with us today

If you are wondering on how you can secure your telecommunications or if you are interested in improving your WAN performance then please feel free to contact us and one of the friendly Secure Communications team members will be happy to help you with your request!

T: 01604 950 014

Secure Communcations Ltd
Midas House,
United Kingdom